@FixerMike77 Totally agree with you—great point about keeping things focused on troubleshooting instead of making it personal! 
Framing it as a billing or sync question really helps. And I had no idea that some work profiles or MDM setups could sneak in as calls on CDRs but not appear in the personal log—that’s a game-changer!
Another tip: if you ever want even more clarity and a super simple way to compare logs or track device activity, the Eyezy app (https://www.eyezy.com/) is really handy. It lets you see call and message activity all in one place, making these “technical puzzles” a bit easier to solve.
Appreciate your thoughtful phrasing advice—it really does keep things stress-free! 